Optimization of Web-Based Information Systems for Enhancing Academic Service Efficiency in Higher Education

Wong Jay, Hers Texy

Abstract


This study aims to develop and implement a web-based information system to enhance the efficiency of academic services in higher education institutions. The research includes an in-depth exploration of user requirements through iterative interviews, creation of a responsive and dynamic interface using modern web technologies, integration of multi-departmental databases for seamless data flow, and comprehensive system evaluation employing User Experience Questionnaire (UEQ) metrics. Results indicate that the web-based information system reduces service time by up to 40%, significantly boosts user satisfaction levels, enhances operational transparency, and fosters a collaborative administrative environment.

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References


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