THE EFFECT OF SERVICE QUALITY, COMMITMENT AND QUALITY OF ACCOUNTING INFORMATION SYSTEMS ON COMMUNITY SATISFACTION (Survey on Gondangrejo District, Karanganyar Regency)

Tri Pusporini, Sri Laksmi, Darmanto Darmanto

Abstract


The purpose of this study was to analyse the effect of service quality on community satisfaction, the effect of commitment on community satisfaction and the effect of the quality of accounting information systems on community satisfaction. Using quantitative methods. The population is the people of Gondangrejo. With a sample of 100 respondents. Data collection using a questionnaire. Instrument trials were analysed using descriptive tests, validity and reliability tests. Classical assumption tests were analysed using normality tests, multicollinearity tests, heteroscedasticity tests. The analysis method used is multiple linear regression analysis, F test, t test. and determination test (R2). The results of the analysis are that Service Quality has no effect on community satisfaction in the Gondangrejo sub-district, Karanganyar, and Commitment has no effect on community satisfaction while the Quality of Accounting Information Systems has a partial effect on community satisfaction in the Gondangrejo sub-district, Karanganyar.

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References


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